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Agent Training: Buyers

What are the first-time home buyer steps, from consult to keys?

By Brian Lee Burke, team leader of The Kenna Group at Keller Williams DTC, licensed since 2003 · Updated October 18, 2026 · 5 min read

The first-time home buyer steps are simple on paper: budget, loan, search, offer, contract, closing. The hard part is that a first-time buyer has never done any of it, so every step feels like a cliff. Your job is to show them the whole path on day one, then walk them through it one step at a time. Here's how I do it, and the words I use so a nervous renter feels like they have a guide, not a salesperson.

The short answer

A first-time buyer goes through about eight stages: the consult, their own budget, a real pre-approval, the search, the offer, the contract period, the final numbers and closing. Two ideas carry the whole thing. First, the buyer's budget is their number, not the lender's top number. Second, after the offer is accepted, the signed contract runs the show. Every date and every right comes from that document. If you teach those two ideas early, the rest goes smoothly.

Step by step

  1. Hold a real consult. Sit down for 30 to 45 minutes before you show a single home. Ask about location, price, motivation, timeline and how they plan to pay. LPMAMA keeps you on track. Explain buyer agency and get the agreement signed, per your brokerage's rules.
  2. Set their own limits first. Ask two questions: "What monthly payment lets you sleep at night?" and "How much cash do you want to use, and how much do you want left in the bank?" Those are their limits. Write them down.
  3. Get a real pre-approval. Not a quick online quote. The lender should pull credit and look at income and assets. Remind the buyer that a pre-approval is a lender's early yes based on assumptions. It is not final approval, and they don't have to shop at the top of it. Qualify them before you send them.
  4. Check for help. If cash is tight, ask the lender about state and local programs. In Colorado, start with CHFA. See down payment assistance basics. Don't build the search around help until the lender confirms they qualify.
  5. Compare loans, not just rates. Have the buyer request Loan Estimates from more than one lender. Compare the same loan term, down payment and points. A low rate with big fees isn't cheaper.
  6. Search by total cost. Two homes at the same price can have very different payments. Taxes, HOA dues, metro district charges and insurance change by address. Check those for every home they get serious about.
  7. Decide what they need to know before an offer. A showing tells them if they like a home. It doesn't tell them everything. List the open questions: condition, insurance, HOA documents, title. Some get answered now. Some get answered under contract.
  8. Write the offer. Price, cash, property checks and contract terms all have to work together. Read every term as if the seller will say yes to all of it. See how to write a competitive offer.
  9. Run the contract period. After acceptance, several things move at once: earnest money, inspection, title, HOA documents, appraisal, insurance and the loan. For each deadline, know what's due, who's doing it and what decision comes next. See earnest money explained and Colorado contract basics.
  10. Update the numbers. The early cash estimate is never the final number. Have the buyer compare the Closing Disclosure with the last Loan Estimate. Most borrowers get the Closing Disclosure at least three business days before closing. See closing costs in Colorado.
  11. Walk through, wire safely, sign. Do a final walk-through. Verify wiring instructions by phone with the title company, using a number you already trust. Then sign.
  12. Keys. Check the contract's possession terms. Closing and possession are often the same day, but not always.

A sample timeline (illustration only)

StageTypical timeWho leads
Consult and budget1 meetingYou
Pre-approvalA few days to a weekLender
SearchA few weeks to a few monthsYou and the buyer
Offer to acceptance1 to 3 daysYou
Contract to closingSet by the contract datesYou, lender, title company

Illustration only. Every deal runs on its own contract dates and the lender's timeline. Your market and the buyer's file will change these.

How to explain it to your client

Say it like this

"Buying your first home is about eight steps, and I'll be with you on every one. First we pick a monthly payment and a cash number that feel right to you. Your lender might approve you for more, and that's fine, but you don't have to spend it. Then we get a real pre-approval, find homes that fit your numbers after taxes and HOA, and write an offer. Once a seller says yes, the contract sets our deadlines, and I'll tell you what's due and when. You'll see your final numbers a few days before closing, and then you get the keys."

Watch-outs

  • Shopping at the lender's max. The top of the pre-approval is not a target. Shop below it if that's where their comfort is.
  • Big money moves during the loan. No new car, no new credit card, no job change, no large unexplained deposits without asking the lender first. Underwriting keeps going until closing.
  • Treating earnest money as always refundable. Whether the buyer gets it back depends on the contract and on meeting the deadlines.
  • Late insurance quotes. In hail country, roof age can change the premium or the coverage. Get a quote early in the contract period.
  • Wire fraud. Never trust wiring instructions from an email alone. Call the title company first.
  • Closing day isn't always move day. Check possession before the buyer books movers.

Further reading


This is training for real estate agents. It isn't legal, tax or lending advice. A licensed loan officer sets loan terms. Check with your managing broker.

Frog tip: Make the listing agent's job easy. A complete, signed offer with pre-approval, proof of funds and a three-line summary gets read first. Learn more →

Questions

How long does the whole process take?

It depends on the search and the contract dates. The search is the part that varies most. Once under contract, the contract dates set the pace.

Is a pre-approval the same as a loan approval?

No. It's the lender's early yes based on what they've reviewed so far. Final approval comes after underwriting, appraisal and the rest of the file.

Can a buyer talk to more than one lender?

Yes. The CFPB explains that mortgage credit checks within a short shopping window are counted as a single inquiry. See consumerfinance.gov.

What's the difference between the down payment and cash to close?

Cash to close adds closing costs and prepaid items, then subtracts earnest money already paid and any credits. It's usually more than the down payment alone.

Where do I find the current Colorado contract forms?

On the Colorado Division of Real Estate site, which posts the Commission-approved forms.

Brian Lee Burke, founder of PadLeaders and team leader of The Kenna Group

Brian Lee Burke is the founder of PadLeaders, a Colorado real estate broker licensed since 2003, team leader of The Kenna Group at Keller Williams DTC (formerly Kenna Real Estate Group) and the author of Mastering Real Estate and The Real Estate Playbook. More about Brian.

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